Frequently Asked Questions

Chattanooga, TN.

First time visiting us? We’ve got you covered on everything you need to know before setting foot into one of our awesome rooms.

What is an escape room?

An escape room is a physical adventure game in which players solve a series of puzzles and riddles using clues, hints, and strategies to complete the objectives at hand. At Hourglass Escape Rooms you can expect our high-end, professional rooms to immerse you into a story and setting that is truly out of this world.

How long does the experience last?

You have 60 minutes to complete your escape and we ask that you arrive 15-20 minutes early.

Do you have an age restriction?

We have a recommended age of 13 years or older to experience our rooms. If any members of your party are 13 years old or younger, we require an adult chaperone.

Does Secrets Escape Rooms accept walk-ins?

We do accept walk-ins on Saturdays and Sundays, however the rooms may have been previously reserved.  We are currently requiring reservations Monday-Friday.

Will I be able to leave the game before the timer ends?

Yes, you will be able to freely leave the games at any time during your session. The door will never be locked however the timer will not stop.

Can I still play if I show up late?

We ask that you show up 15-20 minutes before your scheduled time to complete any check ins remaining as well as room briefings. If you are not ready to play by the time your game is scheduled to start, you are losing precious minutes!

Can I reschedule my game?

While all purchases are final, we understand that sometimes things come up. We will be happy to reschedule your room booking with a minimum of 24 hours advance notice.

Are your rooms handicap accessible?

Yes, our facility and escape rooms are handicap accessible. We are also able to remotely trigger many of the puzzles if needed to aid in the experience.

Do I need a reservation to enjoy the escape room experience?

Yes! All our escape room bookings are 100% private. Payment in full is required at the time of booking. We do not accept cash.

Where are you located?

We are located at 5741 TN Highway 153 in Suite #113, across the street from Walmart and Chick-fil-A in Hixson!

Are the games private or am I with others?

All escape room bookings are 100% private.

Ready to start your adventure?

Our escape rooms are ready for you and your team to explore!


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