Frequently Asked Questions

Tallahassee, FL.

First time visiting us? We’ve got you covered on everything you need to know before setting foot into one of our awesome rooms.

What is an escape room?

An escape room is a physical adventure game in which players solve a series of puzzles and riddles using clues, hints, and strategies to complete the objectives at hand. At Secrets Escape Rooms you can expect our high-end, professional rooms to immerse you into a story and setting that is truly out of this world.

How long does the experience last?

You have 60 minutes to complete your escape and we ask that you arrive 15-20 minutes early.

Are the games private or am I with others?

Yes! All our escape room bookings are 100% private, meaning only your party will be in the room.

Do you have an age restriction?

We have a recommended age of 13 years or older to experience our rooms. If any members of your party are 13 years old or younger, we require an adult chaperone.

What if I break something

All props and rooms are handcrafted by our fine art department and stealing and breaking items will be dealt with to our discretion.

Will I be able to leave the game before the timer ends?

Yes, you will be able to freely leave the games at any time during your session. The door will never be locked however the timer will not stop.

Can I still play if I show up late?

We ask that you show up 15-20 minutes before your scheduled time. If you are not ready to play by the time your game is scheduled to start, you will not be able to play, and you will not be issued a refund.

Can I reschedule my game?

All sales at Secrets Escape Rooms are final. Because our games are live, timed events, much like a theater performance, they will begin at their scheduled time. We are unable to offer refunds for cancellations, no-shows, or same-day changes. Please be sure your group is able to attend before booking. That being said, we do understand things happen and are happy to offer one reschedule with at least 24 hours’ notice. We appreciate your understanding!

Are your rooms handicap accessible?

Yes, our facility and escape rooms are handicap accessible. While we are handicap accessible, some rooms may be difficult to navigate for those with disabilities. Please give us a call for further clarifications.

Do I need a reservation to enjoy the escape room experience?

A reservation is not always required. We do take walk-ins when we can, but reservations are strongly recommended since they take priority and help guarantee your spot.

Intoxication Agreement

We have a zero tolerance for usage of drugs or alcohol within our escape rooms. If we suspect you are intoxicated, you may be asked to leave with no offered rescheduling or refund. This policy will be enforced to the employees discretion.

Where are you located?

Our address is 1210 Capital Cir SE Suite C & D, Tallahassee, FL 32301.

Ready to start your adventure?

Our escape rooms are ready for you and your team to explore!

Reserve Now